Understanding the Agoda Cancellation Policy: A Detailed Guide


In the realm of travel planning, understanding the cancellation policy of any booking platform is essential. Among such platforms, Agoda holds immense popularity due to its vast network of accommodations. But what happens when you need to cancel your booking? We will delve into the intricacies of the Agoda Cancellation Policy.

What Is Agoda?

Agoda is an online travel booking platform offering hotels, vacation rentals, flights, and airport transfers worldwide. Its user-friendly interface and competitive pricing have made it a go-to platform for many travelers.

Understanding the Agoda Cancellation Policy

When booking on Agoda, attention to the cancellation policy is crucial. Each property establishes its own cancellation rules, hence why it’s vital to read the policy before you confirm a booking.

Free Cancellation on Agoda

While not all properties offer free cancellation, many do. This will be indicated as ‘Free Cancellation’ under the room type or property name during the booking process. If you opt for this, you’ll generally have until a specified date to cancel your reservation without incurring charges.

Non-Refundable Reservations

Alternatively, some properties offer discounted rates for non-refundable bookings. You will notice this labeled as ‘Non-Refundable’. If you opt for these savings, remember that if you need to cancel, you may incur full charges, depending on the property’s policy.

Late Cancellation on Agoda

A ‘Late Cancellation’ on Agoda may lead to charges. If you don’t cancel your booking within the specified timeframe, you may get charged for at least the first night, depending on the property’s terms.


Recent years have seen an increase in no-show rates. If you fail to show up without canceling, you may get charged the entire reservation cost. Agoda’s ‘No Show’ policy will be determined by each property’s specific policy.

Cancelling a Booking on Agoda

Agoda has made it easy to cancel bookings. Follow these steps:

  1. Sign In: Log into your Agoda account.
  2. Access Your Bookings: Click on "My Bookings"
  3. Find Reservation: Locate the booking you want to cancel.
  4. Request Cancellation: Click on "Cancel Booking."

Processing your Cancellation on Agoda

After your cancellation, it generally takes about ten minutes to process your request. Agoda sends an email to confirm the cancellation and outline any applicable charges.

Agoda Cancellation Fee

If you’re subject to a cancellation fee, the amount will depend on the property’s policy and how close to the check-in date you cancel.

Getting a Refund from Agoda

With cancellations come refunds. The refund process timing for Agoda depends on your original payment method. Usually, refunds to credit/debit cards take approximately 10-30 business days post-cancellation. Pay-at-the-hotel bookings won’t require a refund process.

Agoda’s ‘Book Now, Pay Later’ Policy

Among Agoda’s offerings is a ‘Book Now, Pay Later’ policy. This option allows you to reserve a room without immediate payment. However, the cancellation policy still applies.

Contacting Agoda for Cancellations

In some cases, you may need to contact Agoda’s customer service for assistance with cancellations. They have a 24-hour help center, ensuring that you can access help whenever needed.


Agoda’s cancellation policy can vary drastically from property to property. Though it may seem time-consuming, reading through each policy can save you money and grief in the long run. Understanding these policies can let you book your next trip with peace of mind.

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